Return Policy

Please inspect your order as soon as it is delivered, since we operate a 15-day return policy from the date of receipt and only for purchases from this web.

To qualify for a return, items must be:

In an original and unaltered condition
Unworn and unused
Complete with all original tags and packaging
Accompanied by proof of purchase (receipt or invoice) and our RMA
Free from damage with the packaging in a pristine condition.

Return Process

Authorisation

Upon approval of your request, we will provide:

A return merchandise authorisation (RMA) number
Detailed return instructions
Pre-paid return shipping label (only for warantee issues).

Important:

Other than for defective products, you will have to bear the return shipping costs.
Items returned without prior authorisation (RMA) will not be accepted.

Additional Requirements

In certain cases, we reserve the right to request a brief video or video conference to verify the condition and specific details of the device prior to approving the return.

This ensures an accurate assessment of the issue and helps streamline the processing of your request.

Refund Process

Once we receive and inspect your returned item, we will:

Notify you of the inspection outcome
Confirm whether your refund has been approved
Process refunds to your original payment method --less cost of free shipping

Please note that refund timelines may vary depending on your bank or credit card provider.

While we process approved refunds promptly, external financial institutions may require additional time to complete the transaction and reflect the credit to your account.